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Care At Home |
COMPANY NAME: CARE
AT HOME
SERVICES: PROVIDING CARE FOR INDIVIDUALS IN THEIR OWN HOME --- “There’s no place like
your own home”
ADDRESS:
HALL FARM, LITTLE WALDEN, ESSEX CB10 1XA
CONTACT:
THE TEAM
TELEPHONE:
FREEPHONE 0800 034 0294
Services offered: 24 hour live-in care for the elderly and for younger adults with physical and other disabilities, for example, spinal and cranial injuries.
Areas covered:
• London
• The South East
• The Midlands
• Eastern Counties.
Company profile: Care At Home has its Head Office in Saffron Walden, just south of Cambridge. It is a family-owned business and has been looking after people in their own homes for over 20 years.
A care home is not the only option
It can be worrying to watch your parents slowly growing older and frailer in front of your eyes. The signs will be different in each case: some may stop looking after themselves properly, while others may find it difficult to keep on top of simple household tasks.
Deciding what's best for their future is always difficult and as a close relative you want to be sure that you are doing the right thing. Moving someone into a care home is a big decision involving careful planning and preparation. You have to decide in which area to look for a home, then visit all the homes in the area and finally choose the “best” one. Then comes the trauma and upheaval of the move itself and finally the distressing task of selling your loved one's house and furniture. The whole process can be very upsetting for everyone involved.
The alternative – 24 hour care at home
If you choose 24-hour live-in care, you can avoid all the upset and upheaval associated with a move into residential care. Supported by a trained live-in carer, your loved one can continue to live in the comfort and security of their own home. Their dignity is upheld, their quality of life maintained - and family and friends can drop in at any time. Peace of mind for everyone involved!
Why Choose Care At Home as your live-in care provider?
Care Agencies are regulated by the Care Quality Commission (CQC) and they all have to meet a common set of minimum standards in relation to the care they provide. However, no two care agencies are the same and, whilst official approval may be reassuring, it is important you choose a care provider which is right for you.
Here are just a few reasons why
you can have confidence in Care at Home.
• Care At Home has been providing live-in care for over 20 years.
• We are a family-owned business with a close-knit management team.
• Our Care Manager has over 15 years’ experience in providing homecare.
• We also employ a State-Registered Nurse, who is in charge of carer training and supervision.
• All our carers’ have a minimum of one year’s previous experience of live-in
care and they are all properly trained and monitored.
• We ring our clients every week to check they are happy with the care they are receiving and we will take prompt action if they are not.
• In our most recent anonymous customer satisfaction survey 95% of respondents said they were
“very happy” with the care they were receiving.
Finding the right carer
Care At Home employs carers from very diverse backgrounds, but they all have one thing in common - a genuine desire to look after people. It is essential that clients like and get on with their carers and, if need be, the management team will continue to make changes until each client is satisfied.
Carer training
• All Care At Home’s carers have a minimum of one year’s experience of live-in care. Further training builds on this experience to create a professional and dedicated team with sound practical knowledge and skills in the following areas:
• First aid
• Infection control
• Medication
• Pressure area care
• Moving and handling
• Food hygiene
• Communication
• Equality
• Safeguarding vulnerable adults
• Palliative care
• Health and safety
• The Mental Capacity Act & dementia care.
Client and carer support
Clients and carers alike are supported by a dedicated Care Management Team. Every client is contacted once a week to check they are happy with their care and is visited every 4 months by a Care Manager to have their care needs re-assessed.
Carers are subject to unannounced spot-checks every 3 months to ensure they are maintaining the high standards of care expected of them and they all receive an annual appraisal.
Mouseability is delighted to recommend Care at Home as “live in care” specialists.
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Areas covered include: Essex, Cambridgeshire, Suffolk and Hertfordshire (East Anglia) near to Saffron Walden and about 20 minutes from Cambridge and half an hour from Bishops Stortford. They also have clients in London and Norfolk and are happy to cover most of the UK and have clients as far a field as Birmingham and the Midlands.
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